Win Back Customers Who Left Silently
Get honest feedback before they cancel. Fix the problem. Tell them it's fixed. Get them back.
The Core Problem
They Leave Without Saying Why
Most unhappy customers just cancel quietly. Why bother complaining if nobody will fix it anyway?
You Fix Things, But They Never Know
You improve your product every week. But the people who complained already left. You can't tell them you fixed it.
Old Tools Don't Work
Exit surveys are too late. Support tickets only catch angry users. In-app surveys get ignored.
Sound Familiar?
These scenarios happen every day at subscription businesses.
The Silent Cancellation
A customer cancels their $99/month plan. Three weeks later, you ship the exact feature they needed. But you can't reach them to say 'We fixed it.' They're gone forever.
The Pricing Complaint
Five customers complained about your pricing page being confusing. You redesigned it last month. But you can't notify them about the fix. They never knew you listened.
The Ignored Survey
You sent an in-app survey to 1,000 users. 23 people responded. Why so few? Because nobody expects you'll actually respond or fix anything anyway.
The Exit Survey Problem
Someone fills out your exit survey: "The onboarding was too complicated." You improved onboarding last week. But you can't reach them to say "We fixed it. Want to come back?"
The Support Ticket Gap
Your support team handles 20 tickets per week. But you have 500 active customers. The other 480? They don't contact support because they don't think it'll change anything.
How Wanta Works
They Give Feedback (Actually)
- •Anonymous = no fear of upselling or awkward follow-ups
- •One simple question
- •Voice or text in seconds
- •They can leave contact info to hear back (you never see it directly)
You Fix The Problem
- •See what's really frustrating customers
- •Fix it fast
- •Respond without any bad blood
Close The Loop
- •Click one button to notify everyone who mentioned that issue
- •"We heard you. We fixed it. Come see."
- •Win them back because they actually expected to hear from you
What You Get
Anonymous feedback widget (no login, voice or text)
AI removes mean language and filters spam
Simple dashboard to view feedback
One-click replies to individual users
One-click notifications to everyone with same issue when you fix it
Email reports
Coming Soon
Feature Roadmap
| Feature | Problem It Fixes | What You Get |
|---|---|---|
| AI asks follow-up questions | Feedback is too vague to act on | AI prompts users in real-time to add details as they type |
| AI groups similar feedback | Reading every response one-by-one takes too long | See top issues automatically grouped |
| AI-suggested fixes | Hard to know how to fix the problem | AI suggests specific actions to address each issue |
| Weekly trend reports | Hard to see if things are getting better or worse | Dashboard shows feedback trends over time |
| Mark issues as fixed | Have to manually write "we fixed it" each time | One click marks it fixed, notifies all affected users |
| Team member access | Only one person can see feedback | Multiple team members can view and respond |
| Multiple widgets | Can only collect feedback from one place | Create unlimited feedback widgets for different pages |
Why Not Just Use...
Can't we use Google Forms?
→ Forms are one-way. You can't tell people when you fixed their problem.
We have exit surveys
→ Exit surveys are too late. They already cancelled.
We have in-app surveys
→ Most people ignore them. Anonymous = more honest responses.
We use support tickets
→ Only angry customers write tickets. Wanta catches problems earlier.
We already check in with customers
→ Manual check-ins don't scale. Wanta automates it.